By using the Cosmetic Room website, you agree to the subsequent terms and conditions of use:

• You use our website at your own risk. The Cosmetic Room will not be held responsible for any issues that arise, directly or indirectly, from the use of our website.
• No information enclosed within our website shall constitute a contract with any user. All facts are for reference only, and may be changed at any time without notice.
• We shall not be liable for any losses or damages arising from your use of information on this website. Use information at your own risk.
• We may link to other websites that we believe useful or important.
• We are not responsible for the content of these third party websites, and shall not be held liable for any issues that happen on linked sites.
• We take no responsibility for data loss or damage to software or computer systems as a result of downloading material from the Cosmetic Room website. This term relates even if we have been advised that such damage may occur.

These terms apply regardless of device used to access the Cosmetic Room website. The Cosmetic Room reserves the right to alter these terms at any time, without warning, as we see fit.

Cookies

A cookie is a small file that requests permission to be placed on your computer’s hard drive. As soon as you agree, the file is added and the cookie helps analyse web traffic and lets you know when you visit a specific site. Cookies allow web applications to respond to you as an individual. The web application can adapt its actions to your requirements, likes and dislikes by gathering and remembering information about your specific preferences.

We use traffic log cookies to classify which pages are being visited. This helps us analyse data about webpage traffic and improve our website in order to tailor it to the Cosmetic Rooms’ customer requirements. We only use this information for statistical analysis and then the data is removed from our system.

Cookies help us provide you with an improved website by permitting us to monitor which pages you find valuable and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can adjust your browser setting to decline cookies if you choose. This may however preclude you from taking the full benefit of the website.

Enquiries

If you have any questions regarding our Privacy Policy or Terms of Use, you can email us at info@thecosmeticroom.co.uk. We endeavour to respond to all enquiries as quickly as possible.

1. Booking Conditions

1.1 All clients must pay £50 consultation fee over the telephone via debit or credit card. An e-mail confirming your appointment will be sent to you. Please refer to points 2.1 and 2.3.

1.2 Major credit cards and Debit Cards are accepted. All non-UK based/foreign cards will incur a non-refundable 4% admin fee charge. All American Express cards will also incur a non-refundable 4% admin fee charge.
For example, £50 consultation fee paid by a foreign card will incur 4% admin fee charge so total payment will be £52.

1.3 The £50 consultation fee will be deducted from the total cost of the treatment.

2. Cancellation Charges

2.1 If the consultation/treatment appointment is cancelled and not rescheduled the following charges will be applied, please refer to point 2.3 and 2.4.

2.2 If the Cosmetic Room cancels your appointment, a full refund will be provided.

2.3 Cancellation charges will not apply if consultation/treatment appointment is re-arranged at least 24 hours prior to your appointment. Please note we cannot guarantee you will be able to re-arrange your appointment for an immediate appointment. Availability will be confirmed at the time of rescheduling your appointment.

2.4 Please be aware that we have a 24 hour cancellation policy. If you wish to cancel your appointment you need to let us know at least 24 hours before your appointment.

We anticipate that you understand that our appointments are limited and we continually make an effort to accommodate all of our clients at the times most expedient to them.  Consequently, it is a waste of appointment time if one of our clinic rooms has been booked out for a treatment that cannot be carried out due to a last minute withdrawal.

3. Payment Conditions

3.1 New patients may be asked to pay for treatment prior to the treatment taking place should treatment be opted for on the day of the consultation.

3.2 Full payment for consultation, treatment or products is required, and credit will not be given. Please note that we do not offer refunds on any treatment or product purchases. Nevertheless, if you change your mind about your acquisition within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note. This policy does not apply to products that have been used or opened. The only exception to this policy is when a medical certificate confirms a serious or long-term illness.

3.3 Major credit cards, other than American Express and Debit Cards are accepted. All non-UK based/foreign cards will also incur a 4% admin fee charge. Please note there is no admin fee charge for those using debit cards.

4. Treatment Conditions

4.1 All patients are to complete a medical history form (please refer to point 4.2), read through the product information and sign the consent form as instructed prior to and every time a treatment takes place. Aftercare advice will be provided on the day of the treatment.

4.2 All past patients sign a declaration confirming that their medical history has not changed since the day of completion. It is the patient’s responsibility to inform of any changes to their medical history, however insignificant it may seem. We reserve the right to ask for re-completion of a patient’s medical history at any time.

Child Supervision In our clinics

Children are welcome into our clinic though we regret that our specialists are unable to supervise children during treatments for health, safety, and insurance purposes.

We politely ask that you do not bring your children with you to your appointment with us unless they are fully supervised by another adult.

Children will not be allowed into treatment rooms for health and safety reasons.

We apologise if this causes any inconvenience.

Complaints Policy

It is our aim to guarantee that every client is pleased with the services that they receive.

Nonetheless, we recognise that at times things can go wrong. If this does transpire we will attempt to make sure we put things right at the first occasion. This procedure directs you on how to bring things to our attention if you are dissatisfied about the service that you have received.

We will certify that all complaints are followed up, documented and when suitable action is taken to avoid a repetition.

The fastest and most effective way of solving any problem is to bring it to our attention straightaway. Please bring your apprehension with your practitioner to our Clinic Manager. They will listen judiciously to your worries and do what they can to put right any problems.

If you feel uncomfortable about a face to face meeting, you can advise us of your concern by completing a complaint form (which are accessible in all clinics) or by writing or emailing to us. Please offer as many facts as possible, including details of the clinic location, date and time of your appointment.

If a complaint is received be post we will attempt to contact you and organise an assessment in the clinic at your convenience. All written complaints should be sent directly to our head office at The Cosmetic Room, Woodhead House, Centre 27 Business Park, Woodhead Road, Birstall, WF17 9TD.

Your complaint will be recorded on our computer system and documented within the applicable clinic. We will acknowledge your complaint either by telephone or by writing within 2 working days. A full answer will be made within 20 working days of receipt of the complaint (or if the inquiry needs a further investigation, within 5 working days of a conclusion being reached).

Last updated: 18th February 2016